Support
Need tech support? Want help with an issue? Please get in touch, we're here to help!
Problems?
Any system issue will be announced on our home page.
If you still need to contact us, and are able, please email us.
Otherwise please call 020 3051 4300 and leave a voicemail when prompted. This routes to all duty staff and one of us will respond quickly.
Please do NOT do both, multiple messages slow things down! But if you've heard nothing after 15 mins, repeat the above! If we've published a system issue announcement, help us to help you by NOT calling!
The Team
Meet the guys...
John Reddie
New Business & Operations
Romanas Grigorjevas
Consultant
Richard Gooding
Consultant
Self Help
I would like to...
If you're seeing "certificate error" messages this is almost certainly because you have specified mail.yourdomainname as your incoming IMAP server. Type your email into the box above and note where our link then takes you, for example:
- mercurio.therackhouse.net
- hermes.therackhouse.net
- pegasus.therackhouse.net
Use this as your incoming (IMAP) server in the relevant settings and you should never have a certificate error again!
